Posted by: karisyd | November 15, 2013

Treating technology as infrastructure

In this talk, given at DISRUPT.SYDNEY on 5 September 2013, I contrast the dominant tool view of technology with what I term an infrastructure view. The dominant tool view treats technology as a solution for a problem. Technology has a distinct purpose and serves a need. My argument is that we quite naturally assume this view as it fits with the management orthodoxy of justifying investments through business cases. However, this narrow view of technology obscures the view of the enabling nature of technology in supporting uses that are fundamentally unknowable prior to making investment decisions. A tool view thus hinders innovating with technology as it results in conservative rather than forward-thinking decision.


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